Shipping & Returns

Hi 👋 Thank you so much for stopping by and shopping our small business! If you have anything we can help you find, requests or have questions? Please do not hesitate to contact us. thank you, Melissa

shipping details

Shipping is $8.95 per order and Shipped USPS.

Shipping policy:

shipping is $8.95 per order and Shipped USPS.
all orders under $75.00 are subject to the $8.95 shipping fee per order.
orders $75.00 and over will ship FREE and will be automatically applied at check out.
please double check your shipping address for your order. We are unable to edit your shipping address after the order is placed.
please allow us additional time to fulfill your order and for transit time during the busy holiday period. Due to the effects of the pandemic and an increased amount of online orders, the postal service will be even busier than usual this holiday season. Once your package leaves our warehouse, the shipping speed is up to our delivery service. The final delivery is made by USPS. **Once it is with USPS service we have no control over the shipping status, sometimes packages are delayed and we cannot guarantee a delivery date, your understanding is appreciated!

Shipping via USPS Standard:

pack and ship 1-3 business days
arrival within 4-10 business days

Details:

Melissa Christine & Co. is dedicated to processing your order as quickly as possible. We do our very best to pack and ship all in-stock products within 1-3 business days.

For shipping in the United States, please expect to receive your items within 4-10 business days upon shipping confirmation.

Once your items are shipped, you'll receive an email confirmation, including your tracking number. Within this email, you'll receive a link to your order status page, giving you additional details on tracking and delivery milestones.

**we are seeing some delays with tracking numbers updating like normal as your package makes it way to you. all shipping and delivery services are currently overburdened (due to a steep influx in packages being sent) and understaffed (due to covid-19). We appreciate your patience as tracking updates are often delayed.

Melissa Christine & Co. is not responsible for lost or stolen packages.

please note that packages take longer to ship during the holiday season, and we must wait a certain amount of time before our shipping provider declares the package as lost.

Shipping + delivery notifications

At checkout, you can opt in to receiving these updates via email. You may wish to opt in to our marketing texts or emails as well, and can do so by checking the appropriate boxes at checkout. To learn more about our marketing messages, please visit our privacy policy + terms page.

package delivery

When your items have been delivered, you'll receive a notification to confirm. This is an automated message passed on to us and then to you from the courier.

If you received a delivery confirmation, but do not have your items, please don't panic! Sometimes the couriers we use may mark your delivery as completed, while the item is still on the truck.

Here's a list of common reasons you may have gotten a delivery confirmation without having your items in hand:

1) the courier may have tried to deliver your package(s), but was unable to leave them in a safe spot. in this case, they will either notify us (or you) with instructions on how to get your package, or most likely will try to deliver it again the following day.

2) your package could have been delivered to a neighbor - please check with them to see if anyone has received your shipment by accident.

3) your package may have been stolen from your porch or mailbox. while we maintain that we aren't responsible for stolen packages, we want to help in any way we can! often times we can reach out to the courier to help us make reparations for stolen or lost packages.

international shipping

International shipping is not currently offered.

TRACKING YOUR ORDER

All orders are sent an order confirmation email and several shipping confirmation emails. These will be automatically sent to the email address you provided at checkout when your package reaches certain milestones (such as a shipped or delivered status).

Each of these shipping emails contains a link to track your order.

Please note that most orders take 1-3 business days to process and, once shipped, take an average of 4-10 business days until delivery after they've been picked up from the courier.

To track your order, please check your email for your shipping confirmation, which includes your unique shipment tracking number. click on the tracking number to be taken to the order tracker page, with specific details on where your shipment is at in the process of arriving to you!

If you believe you haven't received these emails and you have already checked your spam folder, please email us at melissachristineco@gmail.com so that we can update the email address you provided at checkout and resend them to you.

holidays + back order

There are certain holidays each year that may impact shipping + delivery times. Black Friday, Cyber Monday and the month of December are unusually busy times of year for us and for the couriers we use.

While we wish we could ensure delivery to you by specific deadlines, we are not able to guarantee delivery by any date. This is because of a number of factors outside of our control.

We recommend ordering as early as possible to ensure timely delivery of your items before your event(s).

If you have ordered an item that is currently on back order, we'll do our very best to get it to you as quickly as possible. Please be understanding that there may be delays in shipment as we wait for your items to finish in the manufacturing process. We'll do our best to communicate with you about the status of your items regularly.

⭐EASY RETURNS & EXCHANGES⭐

Thank you for shopping with Melissa Christine & Co. and supporting our small business! We rely on repeat customers to keep our business thriving, which means keeping you happy with your order is our top priority.

If you have any questions, please don't hesitate to contact us!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at melissachristineco@gmail.com.

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at melissachristineco@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

For Returns and Exchanges: Please email us at MelissaChristineCo@gmail.com

We will respond within 24 business hours Monday thru Friday, 9am - 3pm Mountain Standard Time.

request a return or exchange: ✨A Free Exchange or Return✨

For Returns and Exchanges please email us at: melissachristineco@gmail.com

- You must initiate the return/exchange request within 14 calendar days of the package's delivery, and the package must be postmarked within 14 days of the original delivery date. We will provide a one-time refund or exchange mailing label to send your item(s) back for exchange or refund. Additional costs for shipping a package back to us after the first free mailing label are the customer's responsibility and are non-refundable.

- The item(s) must be unworn, unwashed, and unused for Returns and Exchanges.

If your exchange/return is approved you will be given a RTN # and emailed a return shipping label.

After your return request has been approved, please:

- Pack your item(s) inside a box or mailer, and include your packing slip inside the package. We will need your order number, which is included on your packing slip, in order to process the return. Please clearly write the RTN # on the package.

After your exchange request has been approved, please:

- Pack your item(s) inside a box or mailer, and include your packing slip inside the package. we will need your order number, which is included on your packing slip, in order to process the exchange.

-Include a note about the item you want to exchange for in the package. please note that exchanges can only be for the same product, just in a different color. otherwise, you will be issued store credit for the amount paid for the original product, which can be used toward the new item. Please clearly write the EXG # on the package.

We strongly encourage you to keep a tracking number when you return an item for a refund or exchange. This helps us keep better track of the package, and protects you should the courier lose or misplace it for any reason.

We do our best to process returns and exchanges as quickly as possible, but please note that we have 15 business days to process your return or exchange after we receive the package back.

Once we have received the package back and the item(s) is refunded, you'll receive a confirmation message to the email address we have on file.

Funds will be deposited back into your bank account within 7-10 business days (depending on the bank associated with the card/payment method you used at checkout).

We can only refund your payment to the original payment method used for your purchase. Requests for refunds on a different payment method will be denied.

Initial shipping charges are non-refundable, with the exception of an item that arrived damaged. See our policy on damaged items below.

Items in our last call collection are final sale and cannot be returned or exchanged.

Damaged items:

Please let us know immediately if you received a damaged item by emailing us at melissachristineco@gmail.com we want to make it right!

What qualifies as a damaged item?

- rips, tears, stains, strong smells, or breaks within an item.

what doesn't qualify as damage?

- wrinkles, tags, tangles, loose threads, etc.

If you have any other questions about returns or exchanges, please email us at melissachristineco@gmail.com.

Thank you! Melissa Christine & Co.